Support
Ruttio — help and contact
Contact
Questions, bug reports or feature requests? Email us and we'll get back to you:
contact@anderssons.dev
Please include your iPhone model, iOS version and Ruttio version (shown in the App Store) when reporting a problem.
Do I need an account?
No. Ruttio has no sign-in. It reads your workouts from Apple Health on your device, and planned routes sync through your own private iCloud database when iCloud is available.
My workouts don't show up
Ruttio only lists workouts it has permission to read. Open Settings › Privacy & Security › Health › Ruttio and turn on access for workouts and workout routes. Workouts recorded by other apps appear once they have been saved to Apple Health.
Which export format should I use?
- GPX — GPS track for mapping apps and most route tools.
- TCX — track with heart rate and cadence, common for training platforms.
- FIT — compact binary format used by many sports devices and services.
- JSON — full workout data, including workouts without GPS such as indoor sessions.
GPX, TCX and FIT need a workout with a GPS route. For workouts without one, Ruttio defaults to JSON.
How do I draw a route?
In Routes, tap +, then the draw button (the hand icon on the map). Draw with one finger and zoom with two. Ruttio snaps the drawing to walking and cycling paths; drag the anchor points to adjust it. Use the path style menu (the sliders icon) to switch between Snap to paths and Straight lines for off-path routes.
My routes don't sync between devices
Planned routes sync through iCloud. Make sure you're signed in to iCloud with the same Apple Account on each device and that iCloud is enabled for Ruttio. Routes are always saved on your device first, so they stay available even when sync is unavailable.
Privacy
Ruttio has read-only HealthKit access, creates export files locally and uses no analytics or tracking. Read the full privacy policy.